Quality Policy

ARSOFT is a company dedicated to implementing advanced Virtual Reality, Augmented Reality, and Mixed Reality systems. It stands out for its great prestige thanks to the professionals who comprise it and the quality of its services and products. ARSOFT approaches the Quality System as a way to organize its business life, basing it on its orientation toward both clients and its works, as well as other stakeholders such as Top Management, Employees, Suppliers, and society, in addition to its products. This approach is especially based on the continuous improvement of the effectiveness of its Quality Management System and on Customer Satisfaction, considering the organization’s context and strategic direction.

Therefore, Management declares that the Quality Management System is in itself a strategic and priority objective for the company, based on:

• QUALITY is an aspect of the endeavor to maintain a competitive position in the national market. ARSOFT offers a GLOBAL SERVICE to provide its clients with an EFFECTIVE response in the area of identification and commercialization of its products, through labels and other identification and distinction elements.
• QUALITY is achieved not by inspecting, but by planning, executing, reviewing, and improving the Management System to prevent potential errors.
• QUALITY is oriented toward the SATISFACTION OF ALL OUR CLIENTS through personalization, seeking direct interaction to ensure that the products and services offered are those actually required. It is the responsibility of the entire organization to meet the needs and requirements set by clients, complying with delivery deadlines, as well as legal and regulatory requirements related to the service and the product.
• QUALITY is supported by a CONTINUOUS IMPROVEMENT PLAN for both processes and the effectiveness of the Quality Management System, where PREVENTING errors is a fundamental aspect. In this effort to improve, ARSOFT has committed to developing and implementing a Certified Quality System by an Authorized Entity for this purpose.
• QUALITY drives us to pay maximum attention to technological evolution. This keeps us in constant contact with entities equipped with state-of-the-art tools that ensure the updating of the materials used.
• QUALITY requires the participation and collaboration of EVERYONE, making it essential to consider MOTIVATION, TRAINING, and COMMUNICATION. A strategy that guarantees good communication and collaboration among all personnel involved in the processes is an indispensable requirement.
• QUALITY is oriented toward the satisfaction of our employees, starting with an onboarding process that provides the necessary training and awareness. As well as implementing a plan for the development of responsibilities and functions. ARSOFT employees are involved in everything related to occupational risk prevention measures and work optimization systems.

For the effective application of these principles, the support of both the management team and the entire staff, as well as top management, partners, suppliers, and clients, is absolutely necessary.

This policy must always be available to all the aforementioned interested parties.

Mr. Santiago González Izard
ARSOFT Management, May 2025.